Terms and Conditions

1. Introduction

1. This website can be accessed via www.urbandahlias.co.za and is owned and operated by Urban Dahlias.
2. These Website Terms and Conditions (“Terms and Conditions”) govern the ordering, sale, and delivery of Goods, as well as the use of the Website.
3. The Website enables you to shop online.
4. By using our Website, regardless of your geographic location, you agree to these Terms and Conditions, provided that any delivery address is within the borders of the Republic of South Africa.

2. Important Notice

1. These Terms and Conditions apply to users who are consumers under the Consumer Protection Act, 68 of 2008 (the “CPA”).
2. These Terms and Conditions include provisions that:
   • May limit the risk or liability of Urban Dahlias or a third party.
   • May create risk or liability for the user.
   • May compel the user to indemnify Urban Dahlias or a third party.
   • Serve as an acknowledgment by the user of a fact.
3. These provisions are important and should be carefully noted.
4. If you do not understand any provision, it is your responsibility to ask Urban Dahlias for clarification before accepting the Terms and Conditions or continuing to use the Website.
5. Nothing in these Terms and Conditions unlawfully restricts or limits any rights or obligations under the CPA.
6. By using this Website, you accept these Terms and Conditions unconditionally.

3. Returns

Due to the nature of our product, we do not accept any returns.

4. Registration and Use of the Website

1. Only registered users may order Goods on the Website.
2. To register, you must provide a unique username, password, and personal details. These credentials are required to access the Website and purchase Goods.
3. You agree that your username and password:
   • Will be used for personal use only.
   • Will not be disclosed to any third party.
4. You must enter the correct username and password to order Goods. Failure to do so will result in denied access.
5. Notify Urban Dahlias immediately if you suspect unauthorized access to your account.
6. By using the Website, you confirm that you are 18 years or older and of full legal capacity. If under 18, you may only use the Website with parental or legal guardian supervision, and they agree to be bound by these Terms and Conditions.
7. You may not use any device, software, or other abilities to interfere with the Website’s functionality or copy its content without prior written consent.
8. The Website may not be used to distribute unlawful, defamatory, or offensive material.
9. You may not display, publish, or reproduce Website content without Urban Dahlias’ prior written consent.

5. Conclusion of Sales and Availability of Stock

1. Registered users may place orders, which Urban Dahlias may accept or reject based on stock availability, pricing accuracy, and payment receipt.
2. An order is only accepted when the Goods are delivered, creating a sale agreement. Rejected orders will be canceled, and payments refunded.
3. No returns, refunds, or cancellations are accepted.
4. Adding items to a wishlist or shopping basket does not constitute an order. Prices and availability may change without notice.
5. Stock is limited, and pricing may change. If stock is unavailable after an order is placed, you will be notified and refunded.
6. For pre-orders, contact us at info@urbandahlias.co.za.

6. Payment

1. We provide secure online payment facilities with encrypted transactions.
2. Payment methods include:
   • Debit card
   • Credit card
   • Direct bank deposit or EFT (payment must be made within 5 days)
   • Instant EFT
3. Email communications will confirm your order and payment.
4. Payments are processed on a secure site.

7. Delivery of Goods

1. Delivery options:
   • Courier / Pudo (locker-to-locker)
   • Free shipping for orders above R1000; R150 flat rate for orders below R1000.
2. Delivery charges are subject to annual review.
3. Goods are delivered in August/September for the planting season. You will be notified of any delays.
4. Delivery is fulfilled when Goods are delivered to your nominated address. Urban Dahlias is not responsible for loss or unauthorized use after delivery.

8. Errors

We strive for accuracy but are not liable for errors on the Website. In the case of incorrect pricing, refunds will be issued for amounts already paid.

9. Gift Vouchers & Coupons

Gift Vouchers are available upon request via email.

10. Privacy Policy

We respect your privacy and will take reasonable measures to protect it.

11. Changes to Terms and Conditions

1. Urban Dahlias may update these Terms and Conditions at any time. It is your responsibility to review them regularly.
2. Continued use of the Website after changes are displayed constitutes acceptance of the updated Terms and Conditions.

12. Electronic Communications

By using the Website or emailing us, you consent to receiving communications from us.

13. Ownership and Copyright

1. The Website content is protected by copyright and trademark laws and is the property of Urban Dahlias.
2. You may not reproduce or distribute Website content without prior written consent.

14. Disclaimer

1. Use of the Website is at your own risk. Urban Dahlias is not liable for any loss or damage resulting from its use.
2. The Website and its content are provided “as is” without warranties of any kind.
3. Urban Dahlias is not responsible for viruses or harmful code on the Website.

15. Limitation of Liability

1. Urban Dahlias is not liable for inaccuracies or errors on the Website unless due to gross negligence.
2. Urban Dahlias is not responsible for direct, indirect, or consequential damages arising from Website use.

16. Availability and Termination

1. The Website may be suspended, modified, or terminated at any time without notice.
2. Urban Dahlias may blacklist users suspected of fraud or abuse.

17. Governing Law and Jurisdiction

1. These Terms and Conditions are governed by South African law.
2. Disputes will be resolved in the Western Cape High Court.

18. Complaints

1. For complaints, contact us via email.
2. If unresolved within 15 business days, you may contact the Consumer Goods and Services Ombud (www.cgso.org.za, Sharecall: 0860 000 272, Email: complaints@cgso.org.za).